At a glance
The short version.
You choose how much to share in your enquiry. We speak before any detailed information is requested.
Therapy involves health information. I ask for explicit consent before collecting it and handle it with extra care.
The website sets no cookies of its own and does not use analytics. Two optional services can set cookies only if you use them.
Email Info@StephenTherapy.com to ask what I hold, correct it, or request deletion.
Who this covers
Stephen Therapy and the people it works with.
Stephen Therapy is the trading name of Stephen Stanton, a Clinical Hypnotherapist and RTT Practitioner based at 79 Parsonage Street, Heaton Norris, Stockport, SK4 1HY. I am the data controller for the personal information described in this policy.
The policy applies to visitors to this website, people who send an enquiry, people who take part in an initial telephone conversation and clients who receive hypnotherapy, RTT, career coaching, interview preparation or mentoring.
What I collect
Only what the work needs.
Website visitors
The website does not collect information about how you browse it. There are no analytics or tracking cookies. The hosting provider, Cloudflare, processes your device’s IP address in order to deliver pages and protect the site from abuse; I do not see or keep this. Details of the optional services that can set cookies are in the Cookie Policy.
Website enquiry form
Name, telephone number, email address, the area you would like help with, when it is convenient to call and a brief description of what has been happening. The form is delivered to my inbox by Web3Forms, a form-handling service. I ask you not to include detailed medical information at this stage.
Initial telephone conversation
Brief notes about the reason you contacted me, what you would like help with and whether working together appears appropriate. If we decide not to continue, only minimal notes are retained, for a short period.
Intake form and therapy sessions
Personal details, relevant health and wellbeing information, medication and lifestyle details relevant to the work, and session notes. Because this includes special category data, I explain what I collect and ask for your explicit consent before we begin.
Personalised recordings
Your recording is created from what we discuss and may contain sensitive content. It is provided to you securely and stored for a limited period so that it can be resent if needed.
Career support
Employment history, CVs, career goals and interview preparation notes where you ask for career coaching or mentoring. I do not need health information for this unless you choose to share something that is relevant.
How I use information
Clear purposes, no surprises.
- Responding to your enquiry and arranging our initial telephone conversation.
- Understanding what you want help with before we meet, so the session is prepared and personal.
- Delivering hypnotherapy, RTT, career coaching, interview preparation or mentoring safely.
- Creating and delivering your personalised recording and providing follow-up check-ins.
- Keeping accurate professional records required by my accrediting bodies and insurer.
- Managing appointments, deposits and payments, and keeping the website secure and working properly.
I do not use client information for marketing, I do not sell it and I do not share it with third parties for their own purposes.
Lawful basis
Why I am allowed to use your information.
Consent
For special category data such as health information, and for creating and storing your recording. You can withdraw consent at any time, although this may mean I can no longer safely continue the work.
Contract
To respond to your enquiry, arrange sessions and deliver the services you ask for.
Legal obligation
To keep records required by professional bodies, insurers and applicable law, including safeguarding obligations.
Legitimate interests
For essential website security and administration, balanced carefully against your rights and expectations.
Storage and retention
Kept securely, and not longer than needed.
Information is stored securely using password-protected devices and reputable, access-controlled online services. Paper records, where used, are kept locked away.
| Information | How long I keep it |
|---|---|
| Enquiries that do not lead to work together | Up to 6 months, then deleted |
| Client records, session notes and intake forms | Retained in line with professional body and insurer requirements, then securely destroyed |
| Personalised recordings | Retained for a limited period after your final session so they can be resent if needed, then deleted |
| Payment and deposit records | Retained as required by tax and accounting rules |
| Website enquiry emails | Deleted once the enquiry is closed or the record has been transferred to a client file |
If you would like to know the exact retention period that applies to your records, ask me and I will tell you.
Your rights
What you can ask me to do.
Access
Ask for a copy of the personal information I hold about you.
Correction
Ask me to correct information that is inaccurate or incomplete.
Deletion
Ask me to delete information, subject to records I am required to keep.
Restriction and objection
Ask me to limit how I use your information, or object to a particular use.
Withdraw consent
Withdraw consent for special category data or recordings at any time.
Portability
Ask for information you provided to be sent to you or another provider in a usable format.
To exercise any of these rights, email Info@StephenTherapy.com. I will respond within one month.
Contact and complaints
Questions are always welcome.
If you have a question about this policy or how I handle your information, please contact me first at Info@StephenTherapy.com or 07393 312163.
If you are not satisfied with my response, you have the right to complain to the Information Commissioner’s Office at ico.org.uk.
This policy may be updated from time to time. The date at the top of the page shows when it was last revised.